The hotline is available between 9.00 and 12.00 hours (CE[S]T) on Mondays to Fridays.

(Please consider the regional holidays in Baden-Wuerttemberg)

Please note: The DFN-AAI hotline only provides support for questions concerning the federation in general as well as installation and configuration of SAML-enabled software with a main focus on Shibboleth. Due to the variety of possible implementation scenarios, no direct support can be provided for other kinds of web applications and IDM systems. Via the mailing lists, federation participants may exchange their experiences.

For contractual matters, please contact Ms. Heike Kaufmann:

Verein zur Förderung eines Deutschen Forschungsnetzes e. V.
Frau Heike Kaufmann
Alexanderplatz 1
D - 10178 Berlin
Germany

In case of security incidents that possibly affect other federation participants (or entities in eduGAIN), please contact: